Registered Nurse - Toronto, Ontario

Posted On Mar 21

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.


The Client Advocate is a key player supporting the Mental Health Disability Management (MHDM) and Mental Health Navigator (MHN) teams and is responsible for the delivery of clinical support and case management for members with mental health illnesses and/or symptoms. The Client Advocate will ensure efficient management and progression of member cases across all functions of the programs and work directly with members to implement and measure progress against action plans.


What you will do:


Serve as the navigator for members during their program participation, ensuring the highest possible member experience and proactive communication on case progression and next steps

Conduct preliminary intake and psychological inventories/tests as directed by psychology and psychiatry experts on Best Doctors team

Schedule treatment action plan discussions between members and Best Doctors’ clinicians as needed

Support Best Doctors clinicians with a variety of other tasks as needed

Meet defined service standards for speed of case progression, overall quality, and member satisfaction

Ensure compliance with privacy legislation such as the Mental Health Act and Personal Health Information Protection Act (PHIPA)

Provide training and education to members, third party partners and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in depth topics, such as how the program works

Assist in building the company’s network of quality mental health community resources and partners  

Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics

Collaborate with client and member to develop action plans to achieve successful stay at work or timely and safe return to work

Perform other duties, as directed

What we are looking for:


  • Regulated professional eg. Registered Nurse, Occupational Therapist, Social Worker
  • Bachelor’s Degree preferred
  • Bilingual in English/French
  • Experience working in the mental/behavioral health field required
  • Knowledge of the mental health and addictions service system
  • Knowledge and experience in both physical and mental health, psychosocial issues, prevention and functional aspects of disability and assessment methods and techniques
  • Specialized training in psychiatric/mental health as well as experience with mood disorders and respective treatment plans
  • Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the care coordinator role, case management, clinical assessment and intervention and documentation of care
  • Advanced assessment and diagnostic reasoning skills
  • Excellent interpersonal skills and communication skills (written and verbal)
  • Excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities
  • Understanding of data analysis and ability to interpret results
  • Highly Proficient in using technology including: computers, software programs such as Microsoft Word, PowerPoint, SalesForce, Outlook & Excel
  • Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base

Company Benefits:


  • Very competitive salary $65,000-$75,000 CAD & equity compensation 
  • Excellent health, dental, vision coverage 
  • RRSP & DPSP - 5% match vested immediately
  • 15 days paid vacation + 10 paid holidays
  • Awesome people to work with 
  • Becoming a part of a movement in telemedicine and building something that matters

For a more detailed look at our company and values, visit our website at


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