Pharmacy Manager - Front End / Order Entry - Baltimore, Maryland

Posted On Mar 14

Our client, a stable, growth-oriented and customer-focused closed-door pharmacy, is seeking an innovative  Front End Pharmacy Operations Manager. 


The Pharmacy Manager will oversee the day-to-day management, production and operation of Order Entry and Call Center departments.


Responsibilities include:

  • Management of order entry of new and refill orders, Compliance, customer service inbound and outbound calls, maintenance of current nursing home bed census and pharmacy claims resolution. 
  • Responsible for achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines.
  • Monitors staff performance for productivity, accuracy, and quality. 
  • Identifies and implements opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service and best practices workflows.
  • Leads and participates in special projects to identify and implement operational improvements.
  • Coordinates with other departments to include but, not limited to, pharmacists, pharmacy technicians, deliver and inventory control, to achieve daily production and services goals.
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers


  • College degree in business or health care desired.
  • Current national/state pharmacy certification preferred.
  • At least 5 years experience overseeing operations in a Long-Term Care Pharmacy setting strongly preferred.
  • Proficient in Excel, Word and Outlook required.
  • Must have basic understanding of medical terminology with ability to interpret prescriptions and doctors orders, math and analytical skills.
  • Experience with budget and staffing management.


If interested and qualified, contact Jana Rugg for immediate consideration. or 918-241-4117


EEO Employer

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Either apply online: OR If interested and qualified, contact Jana Rugg for immediate consideration. or 918-241-4117. Please indicate that you found the position through Work Health Care.

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